Averon Digital LLC

This Refund Policy applies to services purchased from Averon Digital LLC. We aim to communicate clearly, resolve concerns fairly, and work toward a reasonable outcome where possible. Refund eligibility depends on the service purchased, completed work, client participation, and the applicable proposal, invoice, or Service Agreement.

Services and Circumstances That Are Not Refundable

Refunds are generally not available in the following situations:

Discounted or Promotional PackagesServices purchased at a reduced, discounted, promotional, or specially negotiated rate are non-refundable unless otherwise stated in writing.
Approved Concepts and Requested RevisionsRefunds will not be issued after a primary design concept, strategy, layout, or direction has been approved, or after revisions have been requested.
Urgent or Expedited ProjectsRush, urgent, or expedited projects are non-refundable once work has started because resources are reserved and timelines are prioritised specifically for the client.
Client-Initiated or Unrelated CancellationsRefunds are not available where cancellation results from a change of mind, internal business decision, partner disagreement, personal matter, or any issue unrelated to Averon Digital LLC’s delivery of the agreed service.
Client UnresponsivenessIf the client becomes inactive or fails to respond for more than two weeks during an active project, refund eligibility may be cancelled and the project may be placed on hold or closed.
Policy or Agreement ViolationsRefunds may be denied where the client breaches company policies, payment terms, platform rules, or the applicable Service Agreement.
Duplicate or Parallel ProjectsHiring another designer, developer, agency, or company to complete the same project while Averon Digital LLC remains engaged may eliminate refund eligibility.
Incomplete Briefs or Major Scope ChangesRefunds will not be granted where the client provided incomplete, inaccurate, or missing information, or later requested a complete redesign, new direction, or substantial change outside the original scope.
Late Refund RequestsRequests submitted after the refund-request period stated in the proposal, invoice, or Service Agreement will not be considered.
Business ChangesRefunds are not available due to business closure, rebranding, name changes, ownership changes, restructuring, or changes in internal business plans.
Client-Initiated Processing FeeApproved refunds requested by the client may be subject to a 12% processing and administrative fee, unless otherwise stated in writing.
Final File or Project DeliveryRefunds are not available after final files, credentials, deliverables, source files, or completed project assets have been delivered at the client’s request.
Complimentary ItemsFree, bonus, or complimentary items are not eligible for refunds, revisions, exchanges, or separate compensation.
Third-Party and Recurring ServicesSocial media management, SEO, domain registration, web hosting, software subscriptions, advertising spend, platform fees, and third-party services are non-refundable once purchased, activated, or used.
Website DevelopmentWebsite-development refunds are not available after the design direction has been approved and development work has begun.
Logo FinalisationRefunds are not available after logo revisions have been requested, positive approval has been provided, or final logo files have been prepared or delivered.
Outsourced or Specialist WorkRefunds are not available for work assigned to approved subcontractors, specialists, third-party providers, or external production partners once that work has commenced.

Eligible Refunds

Failure to Deliver the Agreed Service

A refund may be considered if Averon Digital LLC materially fails to deliver the services described in the applicable Service Plan, proposal, invoice, or signed agreement.

To remain eligible, the client must have completed all required prerequisites, provided requested information and access on time, remained reasonably responsive, and fulfilled all payment and contractual obligations.

Refund eligibility is reviewed on a case-by-case basis. Where a signed Service Agreement includes different refund terms, the signed agreement will take priority over this general policy.

Refund Processing

Request review: Refund requests must be submitted in writing with the project name, payment details, reason for the request, and supporting information.

Review timeframe: Valid requests will generally be reviewed within 30 business days.

Payment method: Approved refunds will normally be returned through the original payment method where possible. Bank, card, or payment-provider processing times may vary.

Deductions: Completed work, third-party costs, non-refundable fees, and any applicable 12% processing fee may be deducted before the final refund amount is issued.

We encourage clients to raise concerns as early as possible so that we can review the issue, clarify expectations, and work toward an appropriate solution before a refund request becomes necessary.

Contact Us

For refund questions or to submit a written refund request, contact Averon Digital LLC using the details below.